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Signpost Drug and Alcohol Helpline
Through the dedication of staff and volunteers the helpline, the only means of 24 hour support when dealing with drug/alcohol issues across Cumbria, gives misusers, family, friends, agencies and schools the opportunity for round the clock support and advice.
We, as an organisation and society in general, realise that the treatment and support of drugs/alcohol users has moved on.
The majority of the staff/volunteers that work and support the Rising Sun Trust have experienced a life involving drugs/alcohol issues, be it a personal experience or through supporting a family member or friend. This gives them the insight and understanding when it comes to supporting individuals.
People accessing these services need to be treated as individuals not a number.
For certain individuals a structured approach to treatment in the first few weeks of addressing a drugs/alcohol issue does not work. If an individual who leads a chaotic lifestyle has to wait three weeks for an appointment for housing/drug alcohol treatment/assessment or any other appointment relevant to their recovery, we as a service have failed them. There will always be ‘excuses for a person to relapse, the agencies that work for that person should not be one of those excuses.
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